Amazon’s[1] web service platform that underpins hundreds of popular apps is down – creating errors for users of Snaptchat[2], Fortnite and Duolingo.
Shortly after 8am BST, outage tracking site DownDetector[3] said it had logged 6,000 reports from affected customers in the US.
There are another 1,600 users in the UK also experiencing issues. The numbers are continuing to rise.
This is a breaking news story. Follow us on Google News[4] , Flipboard[5] , Apple News[6] , Twitter[7] , Facebook[8] or visit The Mirror[9] homepage.
Outage impacts vast cryptocurrency market
The outage has also impacted cryptocurrency traders, some of whom are noting the irony of exchanges of the “decentralised” currency being taken out by a centralised system.
Leon customers unable to order coffee
Coffee fans have now been impacted by the outage, with Leon saying in a note to its customers that the “worldwide IT issue” has prevented people from ordering coffee.
They issued a statement to subscription holders: “We’re so sorry about the technical issues today and sadly this is across our whole estate as it’s a worldwide IT issue with many systems affected, not only in LEON.
“We’re really sorry for the frustrations it’s caused and absolutely not what anyone needs on Monday morning. Our restaurant teams are honouring this, please just queue at the till and show your Roast Rewards subscription invoice or app if it’s showing and they’ll process orders manually.
“We know this isn’t ideal but they’ll be trying their very best to keep service going.”
Social media users react to outage
Internet users have taken to social media platforms to voice their frustration after the AWS outage “took half of the internet with it”.
wow AWS went down and took half the internet with it pic.twitter.com/KfOIEVQ7ki[10]
— ΣTΞCH (@SigmaTechRBLX) October 20, 2025[11]
AWS issues follow ‘error rates and latencies’ at critical US infrastructure Site
AWS has confirmed that today’s issues were preceded by an operational issue in the US-East-1 Region, with “significant error rates” made to a specific endpoint.
The service’s moiutoring page states: “We can confirm significant error rates for requests made to the DynamoDB endpoint in the US-EAST-1 Region. This issue also affects other AWS Services in the US-EAST-1 Region as well. During this time, customers may be unable to create or update Support Cases.
“Engineers were immediately engaged and are actively working on both mitigating the issue, and fully understanding the root cause. We will continue to provide updates as we have more information to share, or by 2:00 AM (10am BST).”
US East is the largest region of AWS, the largest cloud provider.
Which sites are affected?
Several dozen sites and applicatons have been impacted by the AWS outage this morning, according to internet outage monitoring sites like DownDetector.
Among them are Snapchat, Lloyds Bank, Ring, Zoom, government site HM Revenue and Customs, and many more. There is no official number as of yet, but thousands of operations may have been affected this morning.
Outage site receives thousands of reports from users
According to DownDetector, more than 6,000 reports have come in from affected US customers after the issues started shortly after 8am BST.
References
- ^ Amazon’s (www.mirror.co.uk)
- ^ Snaptchat (www.mirror.co.uk)
- ^ DownDetector (www.mirror.co.uk)
- ^ Google News (news.google.com)
- ^ Flipboard (flipboard.com)
- ^ Apple News (apple.news)
- ^ Twitter (twitter.com)
- ^ Facebook (facebook.com)
- ^ The Mirror (www.mirror.co.uk)
- ^ pic.twitter.com/KfOIEVQ7ki (t.co)
- ^ October 20, 2025 (twitter.com)