How would you describe your company? ProMed Ambulance is a premier provider of EMS and mobile integrated health care solutions. But, more than an emergency medical services provider — it’s a community partner. For 25 years, we’ve delivered world-class care with hometown values across Arkansas. From 911 response to interfacility transport, to community paramedicine, education, and disaster response, our mission is to meet people where they are and bring the right care at the right time.
ProMed serves as the 911 provider in Ashley, Calhoun, Ouachita, Perry, Randolph, and Union counties. ProMed’s other lines of business such as ProCARE medical alarm division and ProMed TEC training and education academy touches many other communities across the state. I began as an entry level EMT and progressed through the ranks as an operations director, general manager, and now owner and CEO.
Which skills do you think are most important when it comes to leadership? Listening, flexibility, and integrity. Leaders who don’t listen miss the heartbeat of their organizations. Listening means more than hearing words — it’s about understanding the challenges, ideas, and aspirations of your team and your community. Flexibility is equally critical.
If you could change one thing about your leadership style, what would it be and why? I tend to move quickly from vision to execution, which sometimes leaves others catching up. If I could change one thing, it would be slowing down the process just enough to ensure more collaboration along the way.
What is the best business advice someone has ever given you? “Never forget why you started.” In a field as demanding as EMS, it’s easy to get caught up in regulations, reimbursement models, staffing pressures, and logistics.
What’s your favorite television show? I’ve always been drawn to stories that highlight resilience and teamwork. “Band of Brothers” stands out as one of my favorites. It’s about people united by mission, tested under pressure, and defined by their commitment to one another.
If you had $1 million to give, what would you support? Without hesitation, I would invest it in workforce development for rural health care. Small towns face some of the toughest challenges in access to care.
When you were growing up, what did you want to be? I wanted to be a firefighter and served as a volunteer from the early age of 14. That dream opened the door to public safety, which eventually led me into EMS. What started as a calling to serve my community turned into a lifelong mission to build systems of care that outlast any one individual.
What is the most used app on your phone? Without question, it’s my calendar. With multiple counties, divisions, and projects constantly in motion, it’s the only way to keep pace. Beyond that, dispatch command and messaging apps stay open nearly 24/7.
How significant to you is developing a diversity, equity and inclusion (DEI) culture within your organization? EMS serves everyone — every neighborhood, every demographic, every walk of life. In many ways, our teams reflect that same diversity.
If you could trade places with anyone for a day, who would it be and why? There are many past leaders in business, politics, the armed services, and our industry that I would place on this list, but I think the most impactful for me would be stepping back into the shoes of a front-line EMT or paramedic on one of our busiest shifts.