HSBC’s banking app is finally back online following a four-hour outage that left thousands of Brits unable to access their accounts.
According to Down Detector, the problems started at around 11:17 BST, and have only just been resolved.
HSBC issued an update at 15:15 BST, confirming that services are now recovering.
‘Services are now recovering, and we’ll continue to monitor closely. We apologise for the inconvenience and thank you for your patience,’ it tweeted.
At the outage’s peak, more than 4,000 issues were logged on the site.
Of those who reported problems, 62 per cent said they were experiencing problems with mobile banking, while 30 per cent were struggling with online banking.
Daily Mail’s Science & Technology Editor, Shivali Best tried to access the HSBC mobile app and was able to login, but was unable to access her accounts.
‘Sorry your information isn’t available right now. Please try again later,’ an error message reads.
HSBC’s banking app is finally back online following a four-hour outage that left thousands of Brits unable to access their accounts
Several customers flocked to X to discuss the outage.
‘Your mobile app and online services are down, and online payments I make are being declined. What’s going on?’ one user tweeted.
Another added: ‘Service status says everything is fine – yet you’ve already had hundreds of messages saying that the app isn’t working.
‘Any chance of being honest and transparent with your customers about why we can’t access our money?!’
And one pleaded: ‘HSBC please help me. Urgent payment that needs to be made – when can i expect the app to be working again?’
HSBC quickly confirmed the issue, and said it was investigating it as a ‘matter of urgency’.
‘Service update 11:45am: We understand some customers are having issues accessing banking services right now,’ it tweeted.
‘We’re really sorry and are investigating as a matter of urgency. We will share an update as soon as possible.’
At the outage’s peak, more than 4,000 issues were logged on the site. Of those who reported problems, 62 per cent said they were experiencing problems with mobile banking, while 30 per cent were struggling with online banking
HSBC quickly confirmed the issue, and said it was investigating it as a ‘matter of urgency’
If you have an urgent banking issue, HSBC advises calling its Customer Services team on 03457 404404.
However, if you have incurred any costs as a direct result of the outage you might be able to get your money back.
For example, if you were unable to pay your bills or file your Self Assessment Tax return, you might be able to claim back any fines you receive.
If you do encounter issues, it’s worth keeping a careful record of what happens, including the details of any representative from the bank you speak to.
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You should then be able to make a formal complaint via the HSBC website.
If you’re unhappy with how the bank handles your case, you can choose to escalate the issue to the Financial Ombudsman Service.
This independent body will consider the evidence you present and make a decision regarding your claim.
If you do lose any money due to this outage, the Ombudsman could intervene on your behalf to force the bank to pay you back.
However, there is no guarantee of getting back any money you lose.