Jazz has rejected the Auditor General of Pakistan (AGP) findings and has presented detailed documents showing regulatory approvals and timely payments. The company issued an official rebuttal that affirms all tariffs and services were launched only after formal approvals from the Pakistan Telecommunication Authority (PTA). Jazz states that it has followed transparent procedures and met mandated contributions to the regulator.
Jazz insists that every tariff change and service rollout had regulatory clearance. The company delivered timestamps, approvals, and payment records to show compliance. Jazz maintains that services were lawful and affordable and that consumer protection rules guided its decisions. The operator emphasizes that it has acted within the legal framework and that it will cooperate with any formal review.
The AGP report alleges overcharging of subscribers totaling Rs6.58 billion during the fiscal year 2023 24. The report highlights specific packages that were billed above the approved rates. Jazz acknowledges the audit and counters that approvals issued by the regulator justify the prices and that documented tariff permissions explain the apparent discrepancies. The company calls for a full review of records that includes regulator authorizations and internal approvals.
Regulatory oversight remains central to resolving this dispute. Jazz notes that the Pakistan Telecommunication Authority has the mandate to approve tariffs and to issue binding directions. The company states that it followed the PTA process and that blanket approvals issued by the regulator support its position. Jazz calls for clarity on the regulatory record and urges the regulator to release complete documentation to resolve public concerns.
Consumer groups and audit authorities seek accountability and corrective steps. Jazz affirms that it supports consumer protection and that it will assist in any inquiry that clarifies facts and restores confidence. The company promises transparent engagement with oversight bodies and with parliamentary committees.
Jazz has demanded that the record be examined in full and that any findings be based on regulator files and on documented approvals. The company states that it remains committed to fair pricing and to delivering reliable services to its customers across Pakistan.