Pakistan Telecommunication Authority (PTA) has carried out a Quality of Service (QoS) Survey of 45 unique operators in 22 major cities of Pakistan during the 2nd Quarter of 2025. During the survey, the performance of fixedline broadband operators has been assessed in accordance with the Fixed-Line Broadband Regulation, 2022.
Most Broadband Service Providers (BSPs) failed to meet a critical Key Performance Indicator (KPI)—Bandwidth Utilization.
High bandwidth utilization, particularly during peak traffic hours, frequently leads to reduced download and upload speeds, significantly degrading user experience and overall service quality. This issue highlights a pressing need for BSPs to optimize their network resources to ensure consistent and reliable performance for customers.
To address these concerns, non-compliant BSPs were formally notified and provided with detailed performance metrics, outlining their shortcomings in these KPIs. These metrics serve as a baseline for BSPs to identify gaps and implement targeted improvements.
By optimizing bandwidth allocation, upgrading infrastructure, and refining traffic management strategies, providers can enhance compliance with performance standards, ultimately delivering a better user experience and upholding higher service quality benchmarks.
The Fixedline Quality of Service (QoS) surveys for fixed-line operators are conducted to assess the performance, reliability, and user satisfaction of fixed-line broadband services across Pakistan.
This survey aims to understand how well service providers meet the regulatory benchmarks and consumer expectations for internet speed, connectivity stability, and customer support. As fixed-line broadband plays a crucial role in both personal and business communication, ensuring high-quality service is critical for the continued growth of digital infrastructure.
These Surveys across Pakistan are governed by the “Fixed Broadband Quality of Service Regulations, 2022.” The regulations were enacted to set Key Performance Indicators (KPIs) that BSPs must meet to ensure reliable and high-quality fixed broadband services across Pakistan.
These KPIs serve as measurable benchmarks to assess the service quality delivered to customers, including aspects such as network uptime, data throughput, latency, jitter, packet loss, and customer service responsiveness.
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